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Privacy Policy & Cookie Use

This privacy policy sets out how Towsure Products Ltd uses and protects any information that you give Towsure Products Ltd when you use this website, and gives details of what cookies are used by towsure.com and other web services used on towsure.com, in accordance with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

Towsure Products Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used lawfully, and in accordance with this privacy statement.

Towsure Products Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2010 and updated 22nd May 2012.

What we collect

We may collect the following information:

  • name
  • contact information including email address and telephone number
  • credit/debit card details
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
 

  • To process your order and to inform you of order status
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Your financial details

When your order is placed, your card payment details are encrypted and transmitted in their encrypted form to our authorised secure payment processor. As soon as payment has been authorised, our accounts system records only the authorisation code, which is used to in reference to your payment should we need to refund your card, without requiring your card details to be recorded by Towsure Products Ltd.

Payments made over the telephone are entered manually by our sales operators into our payment system, after which the same procedure as detailed above is followed.

Your credit/debit card details are not stored by Towsure Products Ltd.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
 

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiry@towsure.com
  • any marketing emails will always include a clear unsubscribe link. This will keep your details in our mailing list database but marked as "unsubscribed" to avoid any further promotional mailings being sent against your wishes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Towsure do not attempt to track individual users with personally identifiable information, except where there is reasonable suspicion that unauthorised access to systems has been/is being attempted. In the case of all users, Towsure reserves the right to attempt to identify and track any individual who is reasonably suspected of attempting to gain unauthorised access to computer systems or resources operating as part of Towsure web services.

As a condition of use of this site, all users must give permission for Towsure and its web developers to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
We use a session cookie to hold the contents of your "shopping cart " throughout your order.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Cookies, how we use them and why

 

Our Cookies

Our website uses both session cookies and persistent cookies to recognise a user, enable shopping cart functionality and retain basket content, improve website usability, analyse the use of the website, administer the website, prevent fraud and improve security and personalise aspects of the website for each user

Analytics Cookies

We use Google Analytics to generate statistical information about use of the website. Google analytics cookies have the following names: __utmv / __utma / __utmb / __utmc / __utmz

Third Party Cookies

We use other services to enhance the functionality of our website which may utilise cookies

 

Data Protection Act


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Towsure Products Ltd, 151-183 Holme Lane, SHEFFIELD, S6 4JR, England.